Privacy Policy

Introduction

Hellcose ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hellcose.com or use our no-code application builder platform.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Data We Collect

We collect several types of information from and about users of our platform, including:

Personal Data

• Identity Information: First name, last name, username, or similar identifier
• Contact Information: Email address, telephone number, business address
• Profile Information: Your username and password, your preferences, feedback, and survey responses
• Transaction Information: Details about payments to and from you, and details of services you have purchased from us
• Technical Information: Internet protocol (IP) address, your login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

Non-Personal Data

• Usage Data: Information about how you use our website and services
• Aggregated Data: Statistical or demographic data that may be derived from your personal data but is not considered personal data as it does not directly or indirectly reveal your identity

How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct Interactions

You may provide us with your personal data when you:

• Create an account on our platform
• Subscribe to our services or publications
• Request marketing materials to be sent to you
• Enter a competition, promotion, or survey
• Contact us through our website or via email

Automated Technologies

As you interact with our website and services, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.

Third Parties

We may receive personal data about you from various third parties such as:

• Analytics providers like Google Analytics
• Advertising networks like Facebook
• Search information providers like Google
• Identity and contact data from publicly available sources

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and create your account
• To provide and maintain our services, including monitoring the usage of our platform
• To manage your relationship with us, including notifying you about changes to our terms or privacy policy
• To administer and protect our business and website (troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
• To make suggestions and recommendations to you about goods or services that may be of interest to you
• To process and deliver your order, including managing payments, fees, and charges

We may also use your personal data in the following situations, which are likely to be rare:

• Where we need to protect your vital interests or those of another person
• Where it is needed in the public interest or for official purposes

Data Sharing and Disclosure

We may share your personal data with the following parties:

Internal Parties

Other companies in the Hellcose group acting as joint controllers or processors who provide IT and system administration services and undertake leadership reporting.

External Third Parties

• Service providers acting as processors who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
• Regulators and other authorities who require reporting of processing activities in certain circumstances
• Business partners who offer complementary services or integrations with our platform

Third Parties to Whom We May Choose to Sell, Transfer, or Merge

If we undergo a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data may be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal data.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure of your personal data
• The purposes for which we process your personal data and whether we can achieve those purposes through other means
• The applicable legal requirements

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• Right to Access: You have the right to request copies of your personal data
• Right to Rectification: You have the right to request that we correct any inaccurate personal data
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances
• Right to Data Portability: You have the right to request that we transfer your personal data to another organization or directly to you
• Right to Object: You have the right to object to our processing of your personal data in certain circumstances

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

To exercise any of these rights, please contact us at privacy@hellcose.com.

Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: Required for the operation of our website. They enable basic functions like page navigation and access to secure areas of the website
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works
• Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose the ability to access certain features of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

International Data Transfers

We may store and process your information in the United States or any other country where we or our affiliates, subsidiaries, or service providers maintain facilities.

If you are located in the European Economic Area (EEA) or the United Kingdom, we will take appropriate measures to ensure that your personal data receives an adequate level of protection in the countries where we process it. By providing your personal data, you acknowledge and agree to this transfer, storing, and processing.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: